The Latest

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  consumer Apr 19

  NBC Bay Area Responds to cancelled flight, blank gift cards

  When you’re struggling to get through to a company, our consumer team is there to help.
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  Responds Apr 18

  South Bay woman's memorial mishap

  NBC Bay Area Responds to a South Bay viewer who had endured a lengthy delay with a cemetery. She asked Consumer Investigator Chris Chmura to step in.
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  Responds Apr 15

  East Bay family's home builder blunder

  NBC Bay Area Responds to an East Bay family whose new home had two problems. Problem one: a bathroom that was out of service for months. Problem two: an unresponsive builder. So, they asked Consumer Investigator Chris Chmura to help.
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  Responds Apr 12

  NBC Bay Area Responds: Missing newspapers and tax deadline tips

  Consumer Investigator Chris Chmura provides a quick tip ahead of the tax filing deadline.
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  nbc bay area responds Apr 11

  How to get free, face-to-face tax help this Weekend

  Income tax returns are due Monday. If you have questions, the IRS will open its doors for special Saturday hours. Consumer Investigator Chris Chmura shows you where and what to expect.
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  consumer Apr 7

  How to check if your eclipse glasses work

  NBC Bay Area Consumer Investigator Chris Chmura explains how to check if your eclipse glasses work when you need it.
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  Facebook Apr 2

  NBC Bay Area Responds to settlement check

  NBC Bay Area Responds to a Peninsula viewer who had some questions about a settlement check he is expecting. Consumer Investigator Chris Chmura reports.
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  Traffic Mar 28

  Toll bill too high? Your windshield might be to blame

  Is your car’s windshield making you pay when you’re carpooling? The windshields on some cars are keeping drivers from getting toll tag discounts.
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  nbc bay area responds Mar 26

  AT&T upgrade bonus? NBC Bay Area Responds

  Consumer Investigator Chris Chmura responds to a Fremont woman who was promised a deal from AT&T.
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  nbc bay area responds Mar 22

  NBC Bay Area Responds to travel trouble

  NBC Bay Area Consumer Investigator breaks down the most common complaints sent to his team.
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  California Mar 21

  State Farm cutting more than 70K policies in California

  Thousands of California homeowners will be left without insurance after State Farm announced its plans to not renew policies. 
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  Responds Mar 19

  South Bay woman's ambulance bill issue

  NBC Bay Area Responds to a South Bay woman who needed assistance settling an ambulance bill, because that bill was mistakenly paid twice. She asked Consumer Investigator Chris Chmura’s team for help.
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  nbc bay area responds Mar 18

  Airline imposters warning: What to know

  Attention spring breakers: Look out for airline imposters. That’s the warning from the NBC Bay Area Responds team. Consumer Investigator Chris Chmura in this segment helps you steer clear of a high-flying fraud.
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  Responds Mar 15

  NBC Bay Area Responds to cash transfer issue and engine dispute

  Consumer Investigator Chris Chmura provides a recap of recent cases his team has worked on.
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  Mar 1

  NBC Bay Area Responds to sloppy customer service

  Every day our consumer team rescues viewers who are swimming in sloppy customer service. We throw out safety lines in English and in Spanish. Consumer Investigator Chris Chmura shares some recent results.
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  Responds Feb 28

  Fridge failures: LG says angry owners can't sue, company points to cardboard box 

  NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
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  nbc bay area responds Feb 26

  NBC Bay Area Responds to driver's license issue

  NBC Bay Area Responds to a Peninsula teen whose road to a driver’s license was bumpy. She turned to Consumer Investigator Chris Chmura’s team for direction.