Can't Visit Family in a Nursing Home? Here's What You Should Know

Approximately 400,000 Californians who are most at risk of serious illness from COVID-19 are stuck in long term care facilities across the state. As government agencies and facilities issue visitor restriction and shelter-in-place orders, Nicole Howell with Ombudsman Services for Solano, Contra Costa and Alameda County tells NBC Bay Area Investigative Reporter Candice Nguyen there are things residents and families can do.