A closer look at holiday gift returns
The Monday after New Year’s Day is usually the “National Returns Day.” Consumer Investigator Chris Chmura takes a behind the scenes look of when a product is returned.
The Latest
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Health care FSA reminder
Consumer Investigator Chris Chmura explains the health care FSA or flexible spending accounts and why consumers should take a look at their balances as the year ends.
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Gift card warning to keep in mind this holiday season
Chances are high you’ll give or receive a gift card this holiday season, but be careful. Consumer Investigator Chris Chmura has a warning for you, plus help for one Peninsula viewer.
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Rockets to our rescue? New insurer uses physics to sell (not drop) home policies
Insurance is complicated, with long lawyerly contracts and jargon by the ream. To the average policyholder, it’s as complex as rocket science. And that’s exactly what a new insurance company is bringing to California’s insurance crisis: some rocket science.
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California approves new insurance changes in hopes of stabilizing the market
Friday, the state’s Department of Insurance says it got a major procedural green light to make some changes that might entice insurance companies to stop dropping people’s policies and possibly resume selling homeowners coverage.
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NBC Bay Area Responds to roadside assistance refund
NBC Bay Area Responds to a viewer whose roadside assistance left him stranded out of town. He asked Consumer Investigator Chris Chmura’s team to jump start his refund request.
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Why missing one flight can set off a costly travel domino effect
onger lines and fuller flights. Surveys show travel is up this holiday season. So you really do want to get to the airport early. And we have another reason to prepare to be punctual: a possible airline penalty.
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Holiday shopping and returns: What to know
Before you begin your spending spree this holiday season, Consumer Investigator Chris Chmura has a word of warning about returns.
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NBC Bay Area Responds: Clipper Card troubles
NBC Bay Area Consumer Investigator Chris Chmura shares some recent wins from the NBC Bay Area Responds team.
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United passenger's bag disappears, even though AirTag pings near baggage claim
For Dan Adams, it was set to be “the vacation of a lifetime.”
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NBC Bay Area Responds: $500 truck fix, cancelled flight
NBC Bay Area Consumer Investigator Chris Chmura shares some recent wins from the NBC Bay Area Responds team.
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Are companies leaving you in the dark about data breaches too long?
When your data is on the dark web, there are consequences.
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Are there new measures in place to protect Ticketmaster tickets?
Frustrated fans continue to report that their Ticketmaster tickets are being transferred from their accounts without authorization. Now however, it appears new changes may be in place to stop the stealing.
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Man rejects $150K ‘fraud' payment, but his insurance companies paid it anyway
Add Bobby von Merta to the long list of Bay Area viewers who are complaining to the NBC Bay Area Responds team about losing their property insurance coverage.
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Experts issue warning to buyers over used vehicles
There’s a new warning for those who are looking to buy a used car. Consumer investigator Chris Chmura has the data that shows thousands of ticking time bombs might be for sale on car lots.
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Rodeo man's dishwasher delivery delay
NBC Bay Area Responds to a Rodeo viewer whose big department store order had one small problem — the store never delivered. So, he contacted Consumer Investigator Chris Chmura’s team.
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When will CA's home insurance crisis end? Q&A with Insurance Commissioner Lara
California Insurance Commissioner Ricardo Lara sat down for an interview with the NBC Bay Area Responds team about the home insurance crisis and when Californians can expect to see changes.
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‘$100M' ADU builder files for bankruptcy; Customers see millions missing
A new court filing provides a partial glimpse at the books of an embattled contractor.
