The Latest

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  nbc bay area responds Dec 9

  NBC Bay Area Responds to roadside assistance refund

  NBC Bay Area Responds to a viewer whose roadside assistance left him stranded out of town. He asked Consumer Investigator Chris Chmura’s team to jump start his refund request.
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  Responds Nov 28

  Why missing one flight can set off a costly travel domino effect

  onger lines and fuller flights. Surveys show travel is up this holiday season. So you really do want to get to the airport early. And we have another reason to prepare to be punctual: a possible airline penalty.
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  Holidays Nov 28

  Holiday shopping and returns: What to know

  Before you begin your spending spree this holiday season, Consumer Investigator Chris Chmura has a word of warning about returns.
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  Transportation Nov 21

  NBC Bay Area Responds: Clipper Card troubles

  NBC Bay Area Consumer Investigator Chris Chmura shares some recent wins from the NBC Bay Area Responds team.
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  consumer Nov 20

  United passenger's bag disappears, even though AirTag pings near baggage claim

  For Dan Adams, it was set to be “the vacation of a lifetime.”
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  consumer Nov 15

  NBC Bay Area Responds: $500 truck fix, cancelled flight

  NBC Bay Area Consumer Investigator Chris Chmura shares some recent wins from the NBC Bay Area Responds team.
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  nbc bay area responds Nov 13

  Are companies leaving you in the dark about data breaches too long?

  When your data is on the dark web, there are consequences.
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  Investigation Nov 8

  Are there new measures in place to protect Ticketmaster tickets?

  Frustrated fans continue to report that their Ticketmaster tickets are being transferred from their accounts without authorization. Now however, it appears new changes may be in place to stop the stealing.
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  consumer Nov 4

  Man rejects $150K ‘fraud' payment, but his insurance companies paid it anyway

  Add Bobby von Merta to the long list of Bay Area viewers who are complaining to the NBC Bay Area Responds team about losing their property insurance coverage. 
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  nbc bay area responds Oct 22

  Experts issue warning to buyers over used vehicles

  There’s a new warning for those who are looking to buy a used car. Consumer investigator Chris Chmura has the data that shows thousands of ticking time bombs might be for sale on car lots.
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  Responds Oct 21

  Rodeo man's dishwasher delivery delay

  NBC Bay Area Responds to a Rodeo viewer whose big department store order had one small problem — the store never delivered. So, he contacted Consumer Investigator Chris Chmura’s team.
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  insurance Oct 17

  When will CA's home insurance crisis end? Q&A with Insurance Commissioner Lara

  California Insurance Commissioner Ricardo Lara sat down for an interview with the NBC Bay Area Responds team about the home insurance crisis and when Californians can expect to see changes.
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  California Oct 16

  ‘$100M' ADU builder files for bankruptcy; Customers see millions missing

  A new court filing provides a partial glimpse at the books of an embattled contractor.
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  Responds Oct 14

  South Bay man's car troubles

  NBC Bay Area Responds to a South Bay viewer whose new car threw him a wrench that cost him cash out of pocket. So, he contacted Consumer Investigator Chris Chmura for help.
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  California Oct 8

  California revokes $100M builder's license; ‘Scammed' clients ask FBI to investigate

  The State of California on Tuesday revoked the contracting license for Anchored Tiny Homes, a company at the center of an ongoing NBC Bay Area investigation. 
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  insurance Oct 9

  Here's how to weigh in on California's home insurance crisis

  The California Department of Insurance is asking the public to weigh in on rising rates and companies dropping loyal customers. Now through October 17, you can submit comments to the state.
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  Responds Oct 3

  Controversial ADU company's co-founder seeks millions in bankruptcy protection

  A key figure in an ongoing NBC Bay Area investigation has filed for millions of dollars in bankruptcy protection.