NBC Bay Area Responds to South Bay man's water heater issues
NBC Bay Area Responds a South Bay man, who might’ve been in hot water, thanks to his new water heater. Consumer Investigator Chris Chmura reports.
The Latest
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Warranty woes
NBC Bay Area Responds to a frustrated family who needed us to open some doors to fix a window. Consumer Investigator Chris Chmura reports.
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California's contractors board suspends embattled ADU builder's license
A home builder has been suspended following a recent NBC Bay Area Responds investigation.
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‘It's insane': California law leaves peanuts for ‘scammed' ADU buyers
The many Bay Area homeowners who say an ADU builder scammed them out of tens of thousands of dollars each are now learning the hard way that a state safety net will basically be useless to them.
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How to protect your home Wi-Fi amid back to school
School’s just starting but parents and kids already have some homework to protect their home network. Consumer investigator Chris Chmura reports.
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North Bay family's cellphone service trouble
NBC Bay Area Responds to a North Bay viewer who asked us to dial up the heat on her cellular carrier sitting on a thousand bucks. Consumer Investigator Chris Chmura’s tam offered a helpful reception.
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California moves to revoke embattled ADU builder's license
The board that polices California’s construction contractors has moved to hold troubled ADU builder Anchored Tiny Homes accountable for myriad consumer complaints.
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Disabled vet in North Bay says ADU builder raided his savings account for $220K
A family is grappling with the fact that an ADU developer stole over $200,000 from them.
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Embattled $100M ‘tiny home' builder is now exploring bankruptcy
A tiny home builder that once boasted about being a $100 million company is going belly up.
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Tiny home builder's customers ask: Where did their $100M go?
Multiple Bay Area homeowners are sounding the alarm about a tiny home builder, claiming huge problems.
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Supporting Our Schools: How you can help
NBC Bay Area Consumer Investigator Chris Chmura shows you can help support our schools.
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NBC Bay Area Responds to East Bay woman's high satellite bill
NBC Bay Area Responds to an East Bay woman whose satellite bill was sky high. Chris Chmura reports.
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CA banned “hidden” fees, but we still found them
Many popular ticket sellers like the Giants, Shoreline Amphitheatre, SAP Center, the San Francisco Symphony, and Concord Pavilion were disclosing all fees up front. But several others were… not.
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Woman's dental insurance reimbursement
NBC Bay Area Responds to a woman who said getting her dental insurance to reimburse her was like pulling teeth. So, she asked Consumer Investigator Chris Chmura’s team to help numb the pain.
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Bay Area couple's unauthorized charges
NBC Bay Area Responds to a couple fighting a credit union over $3,700 in charges they say they never made. When their disputes were dismissed, they alerted consumer investigator Chris Chmura’s team.
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Caught in CrowdStrike airline mess? Here's how to get paid.
The U.S. Department of Transportation said Friday’s IT meltdown was within airlines’ control. Therefore, the government expects air carriers to reimburse passengers for expenses they incurred as a result of delayed or cancelled flights. Airline policies vary by carrier. Check yours on the DOT’s airline dashboard.......Consumer Investigator Chris Ch... -
Computer outage impacted Bay Area flights. What should consumers do next?
Flights were cancelled left and right due to a global technology outage. Chris Chmura reports what consumers might have to do.
Consumer Investigator Chris Chmura recommends keeping receipts for every expense, filing for reimbursement as soon as possible, and speaking up if an airline rejects your claim.
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NBC Bay Area Responds to South Bay family's warranty woes
NBC Bay Area responds to help settle a south bay family’s dispute with a home improvement store. Consumer Investigator Chris Chmura reports.
