United passenger's bag disappears, even though AirTag pings near baggage claim
For Dan Adams, it was set to be “the vacation of a lifetime.”
The Latest
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Are there new measures in place to protect Ticketmaster tickets?
Frustrated fans continue to report that their Ticketmaster tickets are being transferred from their accounts without authorization. Now however, it appears new changes may be in place to stop the stealing.
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Man rejects $150K ‘fraud' payment, but his insurance companies paid it anyway
Add Bobby von Merta to the long list of Bay Area viewers who are complaining to the NBC Bay Area Responds team about losing their property insurance coverage.
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Experts issue warning to buyers over used vehicles
There’s a new warning for those who are looking to buy a used car. Consumer investigator Chris Chmura has the data that shows thousands of ticking time bombs might be for sale on car lots.
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Rodeo man's dishwasher delivery delay
NBC Bay Area Responds to a Rodeo viewer whose big department store order had one small problem — the store never delivered. So, he contacted Consumer Investigator Chris Chmura’s team.
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When will CA's home insurance crisis end? Q&A with Insurance Commissioner Lara
California Insurance Commissioner Ricardo Lara sat down for an interview with the NBC Bay Area Responds team about the home insurance crisis and when Californians can expect to see changes.
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‘$100M' ADU builder files for bankruptcy; Customers see millions missing
A new court filing provides a partial glimpse at the books of an embattled contractor.
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South Bay man's car troubles
NBC Bay Area Responds to a South Bay viewer whose new car threw him a wrench that cost him cash out of pocket. So, he contacted Consumer Investigator Chris Chmura for help.
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California revokes $100M builder's license; ‘Scammed' clients ask FBI to investigate
The State of California on Tuesday revoked the contracting license for Anchored Tiny Homes, a company at the center of an ongoing NBC Bay Area investigation.
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Here's how to weigh in on California's home insurance crisis
The California Department of Insurance is asking the public to weigh in on rising rates and companies dropping loyal customers. Now through October 17, you can submit comments to the state.
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Controversial ADU company's co-founder seeks millions in bankruptcy protection
A key figure in an ongoing NBC Bay Area investigation has filed for millions of dollars in bankruptcy protection.
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Ticketmaster tickets are disappearing. Fans are criticizing its ‘weak' security
Ticketmaster customers have expressed that they feel ripped off. This comes after consumers nationwide claim that the tickets they purchased are vanishing from their accounts.
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How Hurricane Helene could impact Bay Area consumers
Crews on the East Coast are continuing to clean up the mess that Hurricane Helene created. And that means, two thousand miles away, Bay Area consumers need to be on alert. Consumer Investigator Chris Chmura explains why.
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Insurers keep dropping California homeowners. Changes are in the works to try to stop their cherry-picking
Many California families are opening their mailboxes and finding a bombshell: a letter from their insurance company saying they’re losing their homeowners insurance coverage, even if they live in a place where you’d think fire risk is low.
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NBC Bay Area Responds to East Bay woman's treadmill order issues
NBC Bay Area Responds to an East Bay woman whose botched treadmill order was exercising her patience. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds to South Bay man's water heater issues
NBC Bay Area Responds a South Bay man, who might’ve been in hot water, thanks to his new water heater. Consumer Investigator Chris Chmura reports.
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Beware of the ‘Evil Twin' Wi-Fi scam
An old tech scam was just found flying high in a new home: passenger jets. Experts are warning about a vulnerability in your phone’s Wi-Fi.
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Wi-Fi scam resurfaces
A recent Wi-Fi scam resurfaced asking consumers to give over email and social media account passwords. Consumer Investigative Reporter Chris Chmura has the details.
