February 16, 2017 7:10 pm Pleasanton Woman Unable to Get Refund From Airline NBC Bay Area Responds to a Pleasanton woman who canceled her much-anticipated vacation for health reasons. US & World Videos 2:07 Health care FSA reminder 2:19 Gift card warning to keep in mind this holiday season 1:33 NBC Bay Area Responds to roadside assistance refund 1:31 Holiday shopping and returns: What to know 1:33 NBC Bay Area Responds: Clipper Card troubles