September 19, 2016 1:20 pm Woman Can't Get Refund on Car Warranties A San Ramon woman was owed some money when trading in her car, but couldn’t get it. NBC Bay Area Responds helped her out, and has some advice when buying a new car. US & World Videos 2:05 Police find, return dozens of abandoned Amazon packages 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season